You Spend a lifetime feeling your way through this obstacle called life, following dreams, interesting people and creating opportunities for yourself that meet your own expectations, all whilst trying to look more confident than u actually feel right? And what’s to stop you? How on earth would you achieve otherwise? What are your current expectations for yourself, your business? It is always good practice to write these down and then ask yourself if they realistic. If you ca

GUEST POST: CAITLYN BELL Customer service is necessary for a business or organisation to be successful and maintain a positive reputation. Customer service employees help handle customer issues whether they be in a store, through email or on the phone. Ultimately it would be quite hard for a businesses to survive if they did not have customer service, so there is a great importance to hiring customer service employees and also to ensure that they are trained properly and cond

Small Businesses listen up! If you aren’t utilising social media for your customer service it’s about time you did! You can deliver this via many channels and numerous ways, according to the type of business or service you provide. Check out the following for some tips! 1. Once you have had dealings with a customer or client – how about dropping them a direct tweet (@joebloggs) saying thank you for their custom or to ask how they are finding your product or service. You will

…to feel tired, lack lustre and without incentive. It’s January! Think about the transition a Caterpillar makes before it turns into a Butterfly. You can’t argue with it’s precision, it’s determination, its commitment to its own journey, so… Take some time out from your desk, pick up a good old fashioned pencil and write down some ideas, your thoughts, even if they don’t make sense. Empty your brain, allow some space for the new stuff to come in and be gentle on yourself! Som

That makes the ‘little people’ a hugely important section of the UK economy, but sadly, many of them are not making full use of digital tools. The SMEs who are confidently operating online and by that I mean, they have a strong brand identity and visibility across the world wide web, are more likely to have grown in the past two years and will no doubt be optimistic about future growth. “With over a third of SMEs reporting they need support in developing basic online skills,

As mentioned yesterday, your business name/domain name could be the only thing that is holding you back from getting the traffic you need to succeed online. I have spoken with brand experts who believe that names should be almost a blank canvas, in which to build the image of your business upon.  Some swear by a coined name that are made up of ‘halves of words joined together. I believe that any name can be fabulous, as long as it is justified with an appropriate marketing st